Queue Management - Queue List Sorting

[Anonymous]

This is more of a nice-to-have issue, but we have discovered that when we pause obsolete queues they automatically sort themselves to the top of the queue list. We have looked everywhere, but we haven't been able to find any kind of setting that allows us to change the default sorting order of the Queue management screen for the Queues themselves. We just want to let them sort alphabetically instead of by status. Any ideas or is this just one of those things that we have to hope for in future enhancements? BP 4.2.50

[TomBlackburn1]

Hi Christoper, It is possible to re-order the queue alphabetically, but requires a complex workaround. If you are smart about it, you can also do this real-time if required as an automation is working from the work queue. The nuts and bolts of the solution is to leverage the build-in Priority system within Blue Prism. I can't share our actual solutions of advance work queue management, but i've given a high level overview below of one particular use: 1) Get all the pending item ID's using the internal - work queues object 2) Loop through this collection that is outputted and use the internal work queue object to get the items key or data and append the value to the item ids collections as another field 3) Sort this collection by the particular value 4) Loop through this collection and use the Set Priority action in the internal - work queues object to set the prority to 1 for the first iteration of the loop 5) increase the priority counter by 1 6) the second iteration of the loop will set the next item to priority 2 Hope this helps Tom.