Third-Party ticketing for Production Monitoring

[WadeBurns]

I would like to see Blue Prism offer native integration (or via SNMP Traps) to third-party ticketing tools like HP Service Manager. I would like for a failure of a robotic process to be able to automatically generate a ticket that can be dispositioned by the Production Monitoring Team. We currently have a single production instance, but assume in the future we may have multiple ones. Rather than having a Production Monitoring Team try to check the control room of each instance for failures, we would like the centralized monitoring to occur via generated tickets. Thanks, Wade Burns

[Denis__Dennehy]

The method of sending alerts is for your COE to design, it will be different for every client depending upon the IT tickinting solution you use. I presume that the HP Service Manager has API or Web Service options that you could build a code VBO interface with? There is a data sheet in the product area of the portal about monitoring that you should be putting in place for the Blue Prism solution.

[DexterWhelan1]

https://portal.blueprism.com/system/files/product/productpublic/6.0/Blu… this is the document about exposing VBO and processes to web interfaces. also, @Wade, you are in the realm of automation, surely you have the capabilities to build this yourself in conjunction with the COE? Something to monitor the control room and how robots are performing. There are many, many approaches to how a team could build this but i'll list a couple here if any apply to you consider bring it up with your team as a potential solution: sending emails to the platform team who support production, a team with the responsibility of following these requests then in certain scenarios making a robot write all encountered issues to a remote location for someone/a robot to pick up regularly and then create requests off of agreeing with the access management teams in the company a method of supplying requests to them via the robots excel tools to automate creation and/or sending of most common tickets to central locale for approval there's a lot of bespoke solutions to consider out there, Blueprism can't include out of the box functionality for every ticketing system going (though of course that would be nice 🙂 ) but it can definitely be crafted to suit your needs quite well