Hi Ann,
I've had similar issues in the past. Usually it happens to me when I'm not properly attached to the page/site. I've found that if my only option is UIA and everything else just gives me the outer window (like I'm spying a website in Win32 mode), that's usually a dead giveaway that my attach is incorrect. It can be as simple as switching from "a browser which is already running" to "a browser that is launched from an executable" in the modeller, or adding a child index of 0 or 1 in the attach stage.
Once you're sure you're properly attached to the window, try using the application navigator. If you're not familiar, it's under the little down arrow on the "identify" button just off the edge of your modeller screenshot. Clicking that will give you options for both the application navigator and UIA navigator. Both take a while to load, but they'll show you literally every element that BP can "see" on the screen. If it's not there, then either the website changed and is no longer functional with automation techniques, you're not connected correctly, or something bigger is going on.
I hope this helps. Please share any additional details if you're still unable to come to a resolution and hopefully someone smarter than I am can chime in!
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Diane Sanzone
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