Unable to Handle Web Message box pop up while running from Control Room

[Ahmed_BasheerMo]

Hi, My Target system is web based application. Elements were all spied in HTML mode. However there are few message box pop ups which must be spied in AA mode since HTML mode are not allowed to spy these pop ups. While running from a process level, blue prism is able to identify the pop ups and handles it perfectly. but while running it from the control room, it couldn't identify the pop and perform the subsequent action. Kindly advise if I can use any unique element/attribute to handle this issue. Thanks Ahmed B.

[Denis__Dennehy]

Two things to try. Firstly, recommendations in both the Browser Automation Guide and in knowledgebase articles is to treat IE pop ups as though the are a seperate appliaction.  Create a seperate Object just for your pop ups and you may need to play with your attaching logic to ensure you are attaching to the correct IE process.  Secondly, something working in Studio but not working in Control Room usually signifies that your wait logic is not following best practices.  Ensure you have an intelligent wait that waits for an element to exist in your pop up for a decent period of time before contining.