Unable to select value inside Combobox using UIA

[sanjayselvaraj1]

Hello Blueprism experts,

I have an issue while selecting a value present inside a combo box .

1. Spied the element using UIA mode and checked UIA control type and match index. made sure its getting highlighted.
2. Used navigate stage to select item using item text.

Error :
Error- "Internal : Failed to perform step 1 in Navigate Stage 'select Microsoft Print to PDF' on page 'Print and save file' - Unable to find a valid pattern - required: ExpandCollapsePattern"

Note:
The same approach is working on the different environment with OS windows 10.
The issue appears on environment with OS 'windows server 2012 R2'

Thanks.

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sanjay selvaraj
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[ritansh.jatwani]

Hi @sanjay selvaraj,

​Did you try using "Ctrl+s" as send keys to directly save the file?

It will save some of your steps

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Ritansh Jatwani Senior Consultant
Consultant
EY
Gurgaon
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[EVIPUTI]

This is probably a issue with OS , can you try these trouble shooting steps https://softwarekeep.com/help-center/fixed-microsoft-print-to-pdf-feature-not-working ?

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Vipul Tiwari
Senior Process Simplification and Optimization Designer(Solutions Architect)
Fidelity International
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