Hi Stephen,
There are two potential reasons for this, these being the following:
- You are using the server and not an interactive client. You have to use a BP Server connection to create a credential that uses a key which resides on the server. The client connection dictates what it has access to - if the key is on the server, then you have to use a server connection in order to use the key. Therefore, to create a credential using a key that resides on the server, you have to use a client connected via a BP Server connection.
- The Encryption Scheme hasn't been defined and it had been left it as <Unresolved Key>, then the Credentials were entered.
From your description it would appear the encryption scheme has an unresolved key and this is the issue here.
It is recommended to review the online help for guidance on how to ensure this is configured as expected:
https://bpdocs.blueprism.com/bp-6-10/en-us/helpEncryption.htm?
Otherwise please do raise a ticket with the Blue Prism Support team, details on how to do this are below:
http://portal.blueprism.com/customer-support/support-center#/path/1175294122
Kind regards,
Beau
Beau Bray-Deacon
Customer Support Analyst
Blue Prism