Urgent - Servicenow Integration Retreive Tickets

[SwapnaS]

Hi,

Currently I am working on a usecase to retreive tickets from servicenow based on the condtion. For example, I wanted to retreive all the tickets having short description "Create a Material". I am stuck in writing the query to retreive the tickets. And also in the web API connection settings if I give the servicenow instance name. it is showing an error like this.
But my servicenow instance URL is the same. 
If I provide the full instance in the connection settings facing this error.

Please do help out.

Thanks,
Swapna. S

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Swapna S
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[ewilson]

Hello @SwapnaS1,

Your ServiceNow instance name should be something like dev1234.service-now.com​. The skill/Web API service will translate that into the overall HTTPS URI for the REST requests so that it looks something like this https://dev1234.service-now.com/api/now/table/incident (just an example).

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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