strange issues with region mode 6.5 - 6.8

[mhagen]

Hi all, 

a customer of us has discovered a very strange behaviour with region mode. Maybe you guys are aware of this, I wasn't. 

1. The Drag and drop capability in region mode is not working properly. Doing the same drag and drop elements causes slight different results; so the result is not accurate.
2. Sometimes dragging and dropping an element over a longer distance (by a human worker) only results in a movement of a few centimetres (of the digital worker), if the customer tested this in the debug mode in studio. Has anyone of you heard about a similar issue?

 Any explanation or work around are highly appreciated.

Thanks and take care, Michael

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Michael Hagen
Presales
blueprism
Europe/Berlin
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[expertcr]

I was working with that function recently with 6.6 and I do not have any issue, it possible the resolution change? this will affect the location of the elements. Also, what are they using? a browser? Win32 app? or all is all spy using Region Mode?

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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[NileshJadhavBP]

Hi,

Have you selected position = anywhere for that element ?

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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[mhagen]

Hi Luis, 

thanks for your message. The resolution keeps unchanged. The customer has used MS Paint to illustrate the issues. So the application was Win32 app.

Thanks and take care,

Michael.

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Michael Hagen
Presales
blueprism
Europe/Berlin
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[mhagen]

Hi Nilesh,

thanks for your answer. As far as I can remember the customer has chosen a fixed position based on x- and y-value. Why would it be better to chose position = anywhere for this element?

Thanks, Michael

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Michael Hagen
Presales
blueprism
Europe/Berlin
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[NileshJadhavBP]

Hi Michael,

when you are chose position = Anywhere, it will check that element from entire image & if select  X and Y with fixed, it will try to find that element on that xy point.

In one of my process i was used fixed x and y , lot of time bot was unable to identify that element and from that time i started use position = Anywhere.

Its working with lot of my project.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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