Client output pack of comms letter templates

[David.Cox]

In UK GIDS we have a concept of track changes to allow the clients to provide the specific wording to a letter for a change. To allow the business to review letter packs in full for a Business area in Encorr we have a custom facility to create a letter pack. This is a full output in MS Word format to provide to a client a way to share and complete the track changes to help progress a enhancement. It would be helpful to have a base facility in communication to replicate this action. Currently it is a twice a year process. Configuration to facility would then allow multiple outputs if required. 

[Chris.Conley]

For some additional context for this idea, clients often request updated correspondence pack output for which we have the current tool that creates this at the push of a button. There isn’t a way to do this in Comms therefore it becomes a manual time consuming task likely to lead to client dissatisfaction. Without it, it’ll also elongate our delivery process for correspondence changes increasing costs to clients who are already ‘squeezing’ us to streamline process and reduce cost.

[Chris.Conley]

Please note this demand is not to fulfill a process run twice a year as specified in the original ask. Correspondence packs are currently run as adhoc requests by client service managers (weekly/monthly). They are also requested during development deliveries for EnCorr, and now Communications, for new or amended correspondence items. The volume of change is high therefore the manual steps involved are not sustainable and costs will now have to be funded by SSNC and not the clients.