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Status: Reviewed

In Doc split, there is an option to assign a newly created work item to a user. However, if the new work item is associated with a process that runs an automated service as the first step, the new item will not assign to the selected user because the SYSTEM id gets the assignment in order to run the service. Somehow Doc Split needs to handle this, as right now it gives the false impression this will work. The purpose for running the service is to create a relationship between the newly created item and the case object where doc split was activated, because there is no option to attach the newly created work item to that case. If that option were available, then the need to run the service (in this instance) would not be needed, and then the assign feature would work.

1 Comment
Karen_Hunter
Staff
Staff
Thank you for your idea.  This enhancement is under consideration.