Enhance EQM capture in handling email body over 10k chars

[WendyChanSSCINC]

Regarding EQM inbound email contents, our client found that when the email body has over 10k chars, those content length after 10k will be truncated. This is confirmed with development team on the limitation.

Our client needs a search of Ref id in the email body text, so that the workflow logic will link the email in source to the work with same Ref id. In the case when email go back and forth, it will become a long email thread. This long email body text has been truncated and unable to return the Ref id for further processing.

This limitation is impacting the business operation, client requests an enhancement on the EQM capture component and allow configuration.