Unable to install BluePrismLearning7.3.1

[jiyeon_gim]

Dear BluePrism Community

I've tried to install BluePrismLearning7.3.1 but failed (in Win 10).
The error like below occurred when I tried to launch the blueprism.

BluePrism.DatabaseInstaller.DatabaseInstallerException: Unable to determine whether database exists - A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 50 - Local Database Runtime error occurred. Error occurred during LocalDB instance startup: SQL Server process failed to start.
)
at BluePrism.DatabaseInstaller.Installer.CheckDatabaseExists()
at BluePrism.AutomateAppCore.LocalDatabaseInstaller.get_DatabaseExists()
at BluePrism.AutomateAppCore.LocalDatabaseInstaller.get_UpgradeOnly()
at AutomateUI.BPApplication.Start(String[] args)

I've installed MSSQL server successfully and checked the CI too.

Please let me know if I missed something.

[Tejaskumar_Darji]

You can install Microsoft SSMS management studio and cross-check if the MS SQL server and host are running fine with all permissions. It looks like BP installer cannot find the SQL server instance for some reason.

[jiyeon_gim]

Thank you for the reply Tejaskumar Darji!

I checked Microsoft SSMS management studio and MS SQL server are running.

but I got same error, when I reinstall blueprismlearning.

Is there anything I missed? or Is there any manual for the installation?

For your information, this is my first time to use MS SQL, If I missed something, please let me know

[Tejaskumar_Darji]

Installation Guide is available here for learning edition see if any other prerequisites are missing  -https://docs.blueprism.com/en-US/bundle/blue-prism-documentation/page/trial-learning/tr-introduction.htm

And just to make sure, are you running installer as admin user right? and not any other user...

[jiyeon_gim]

Sorry for the late reply.

I ran msi file with "Administrator: Command Prompt" to ensure running installer as an admin user. But same error had occurred. I've been repeatedly deleting Blueprism from the installer and reinstalling it, does this also affect this issue?

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BluePrism.DatabaseInstaller.DatabaseInstallerException: Unable to determine whether database exists - A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 50 - Local Database Runtime error occurred. Error occurred during LocalDB instance startup: SQL Server process failed to start.
)
at BluePrism.DatabaseInstaller.Installer.CheckDatabaseExists()
at BluePrism.AutomateAppCore.LocalDatabaseInstaller.get_DatabaseExists()
at BluePrism.AutomateAppCore.LocalDatabaseInstaller.get_UpgradeOnly()
at AutomateUI.BPApplication.Start(String[] args)