Service Assist is a secure, scalable, and unified contact center solution. Through Intelligent Automation, Service Assist enables your contact center team to increase speed, accuracy, and customer satisfaction ratings.
Service Assist 2022.1 incorporates greater scalability of customer care interactions with fewer resources, enabling your contact center team to speed customer interaction paths and focus on what they do best – human interaction – for the customer inquiries that need it most.
Service Assist 2022.1 includes the following highlights:
With Service Assist, Contact Center and Center of Excellence teams can accelerate positive outcomes for the contact center team and its customers:
Service Assist 2022.1 is available for download on the Blue Prism Portal . For full details on all enhancements provided with Service Assist 2022.1, see the release notes and online documentation.