Hi Marilyn.
Chrome v91 is not supported by Blue Prism v6.3. You must upgrade to a higher version of Blue Prism. To know more about supported browsers and Blue Prism versions, see our browser compatibility matrix here. Generally speaking, the newer the Blue Prism version, the better support it has working with modern browsers.
I would also suggest you perform a simple check by attempting to spy an element on a random website using modern browser automations. This would give you confidence that there is no issue with the way how Blue Prism and browser extension is installed before attempting to validate the outcome of the conversion tool.
I just need to make you aware that there is a chance that the converted element will not work straightaway. The conversion work done is a best effort attempt to make elements to work for two different Blue Prism spying modes. To make matter more complicated, browsers themselves may also render elements differently. If a converted element does not work on highlight, you should not dwell too much on it, just simply respy the element using the modern browser mode. For more information on browser migration and the things you should know beforehand, please watch the video I created here.
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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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