Decipher Server Service Stops Running

[Carlos_Medina]

Hello everyone,

I'm facing a problem with the service of Decipher where it randomly stops running by itself, I've tried to stop all services and start then manually, but it keeps happening, I've checked the errors log from windows, and I get the error as below:

Application: SsiServer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at BluePrism.DocumentProcessing.ServerPlugin.ProcessedBatchPlugin+<OnAfterRole>d__5.MoveNext()
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()

There is any way that I could solve this problem?

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Carlos Medina
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[Ben.Lyons1]

Hi Carlos,

There are several things which can cause this which would need some dedicated support from our customer support engineers.

Please raise a support ticket so we can investigate and get this resolved as quickly as possible.

Thanks 

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Ben Lyons
Senior Product Specialist - Decipher
SS&C Blue Prism
UK based
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