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Announcing Blue Prism Service Assist for AWS


Blue Prism's journey to the cloud continues with of Blue Prism Service Assist for Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences.

Blue Prism Service Assist for AWS is a powerful offering that combines Amazon Connect and Amazon ElastiCache with Blue Prism Service Assist for a scalable, comprehensive, cloud-based contact center offering.

Optimized for quick deployment and extensible with Amazon Connect, the Service Assist for AWS solution is available in AWS Marketplace and is pre-configured to simplify and speed deployment for Amazon Connect customers to augment their capabilities with Blue Prism's digital workforce. 

  • Blue Prism Service Assist connects Amazon Connect to any front-office and back-office systems, including cloud and previously inaccessible legacy mainframes. Service Assist's unique architecture enables digital workers to simultaneously multi-task and support agents with attended automation, freeing them from repetitive tasks and allowing them to focus on creating better customer experiences.
  • The native integration with Amazon ElastiCache ensures that enterprise data is available nearly real-time to digital workers to further speed up automation. Benefits include reduced average handling times (AHT) and abandon call rates, improved average speed of answer (ASA) rates, more calls handled per agent, decreased agent turnover, and reduced operating expenses.

Enterprises can also add powerful AWS artificial intelligence (AI) and machine learning (ML) services to  workflows. Blue Prism has a complete library of native integrations with Amazon Textract, Amazon Rekognition, and Amazon Comprehend for out-of-the box integrations. Organizations can quickly scale cognitive workflows and easily add intelligent document processing, computer vision, and natural language processing.

Amy Lemen
Senior Product Marketing Manager, Cloud
Blue Prism