Best Practice to notify user when app server is down

[AlfredTang]

Hi all,

My client's application server stopped due to it cannot connect to the database server

Service cannot be started. BluePrism.BPCoreLib.InvalidStateException: Connection not valid: Unable to determine whether database exists - A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)

Would you recommend the best practice to notify client's support team once the application is stopped by this kind of exception? (i.e. email alert triggered by window's event log?)
Then client's support team can restart the windows service.

Thanks!
Regards,
Alfred

[jegendra]

Hi Alfred,

As a workaround solution, you could utilize the Windows Task Scheduler where you could create a task that can be triggered upon an event of an application error.
And specify with an action to send an email within the respective task.

Cheers,
Jega

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Jega Avinasinathan
Customer Support Engineer
Blue Prism
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[John__Carter]

You should encourage the client to develop a Service Model (see the ROM concept on the portal) that defines the various support requirements, mechanisms and responsibilities, such as exception handling SLAs, application ownership, maintenance schedules, DR, business continuity planning, environment monitoring etc. Ideally the client IT team would use their monitoring tools on the BP environment components (to watch out for things like outages, CPU spikes etc) much like they would for any other system.

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John Carter
Professional Services
Blue Prism
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[AlfredTang]

Thanks Jega and John!

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Alfred Tang
Manager
Ernst and Young
Asia/Hong_Kong
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