Capture - Bprelease not exporting when custom template is fed

[Neel1]

Hello - i followed below steps - for exporting bp release from capture- step 3 is failing.

once i click on restore exports to defaults. step 3 is working fine.

Step 1 - Create or edit a BP release template

Step 2 - Load that template in BP Capture >Setting>Export>Custom Process Template.

Step 3 - Export the bp release from capture

Basically capture is not able to pick our custom template.

i checked the applog from C drive, and noticed below error but not able to find out what does this means.

2024-09-10 21:39:48,761 - root - ERROR - <class 'KeyError'> exception occurred while exporting to portrait layout BP XML, 'Note'

@omidhosseinitabar Please can you suggest on this.

[steven.boggs]

We have a Knowledge Base article that addresses the scenario you describe; this usually occurs because the custom process template doesn't meet certain prerequisites:

Why does Capture fail to export when using a custom process template?

[Neel1]

hello @steven.boggs - when i posted the original message. i took the pre-requisite into consideration mentioned in KB article  but still it was not working.