Decipher status stuck at - Input performed ready for OCR

[Tej_kamalKomara]

We have created the DFD and Batch type, We pushed the sample docs to Decipher. we pushed the docs and the process straight away  is stuck and does not move forward from the current status as mentioned over the screenshot.

Please find the below attached Screenshot and status says: Input performed ready for OCR.

Note: Hopefully the Decipher is installed and setup as expected.

 Also tried to re run the Decipher .exe services, but no luck.

Could you please let us know if any on you have faced similar issue and may I know what is the work around to make this work and is there specific settings to be verified to avoid this error.

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Tej kamal Komaraneni
Lead software engineer
SS&C
Asia/Kolkata
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[lookman]

Hi Tej.

Take a look at the troubleshooting guide, there is a specific response to your issue: Troubleshooting (blueprism.com)

If this does not work, and you are certain you've followed all of the post installation instructions, you should open a ticket with support.

For future Decipher questions, be sure to use the Decipher community instead of the product community.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[Tejaskumar_Darji]

Check under System > Configuration that you have the next stages enabled after OCR. Perhaps that might be preventing it to move ahead.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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