DocuSign API Integration protocol error

[SrikanthReddy3]

Hi team, I am getting a protocol error while accessing through blue prism API but I am able to access it through Postman.
Can someone else help me to resolve this error?



Currently, I am using blue prism suggested Docusign VBO and attached here it for reference.

Thanks,
Srikanth

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Srikanth Reddy
Developer
Infosys
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[GeoffHirst]

Hi Srikanth,

Thank you for being a SS&C Blue Prism customer and for using Blue Prism.

Can we check a couple of things regarding to your issue?

In Postman how do the headers compare to the headers you have in Blue Prism? I am aware that there can be confusion over the Content-Type header.

If you can come back to me with what you have that would help for a start.

Once again, thank you for using Blue Prism.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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[SrikanthReddy3]

Thanks, Geoff for your response.

Here are the details of the header that I am using


And also the authentication details are below:
............................................................
Thanks,

Srikanth

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Srikanth Reddy
Developer
Infosys
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[GeoffHirst]

Hi Srikanth,

Thanks for this. Could you also supply the similar information for what you have working in Postman, so we might compare them and see what is different?

thanks

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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[SrikanthReddy3]

Hi Geoff, below are the Header details I used in Postman.

Check the below URL for Postman collection

https://developers.docusign.com/tools/postman/


 

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Srikanth Reddy
Developer
Infosys
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[GeoffHirst]

Hi Srikanth,

Could you try replacing the Content-Type header in Blue Prism with the value you have in postman? So, replace the Application/json in the Blue Prism header with the application/x-www-form-urlencoded that you have in Postman?

See how that goes and report back to me.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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[SrikanthReddy3]

Hi Geoff, Tried with the above-suggested header details and got the same error.

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Srikanth Reddy
Developer
Infosys
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[GeoffHirst]

Hi Srikanth,

It would be useful now to see what you have configured for the Docusign Credentials. Given the error, something is different in Blue Prism to what you have in Postman, we just need to find what that difference(s) is/are.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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[GeoffHirst]

Srikanth,

Having now managed to get time to try out and replicate the issue you have I did the following:

1. I have created an App inside of docusign. In the developer sandbox and i have created a single template in the app.
2. I have followed the user guide.
3. I am using the List Templates action on the Docusign Wrapper Object. The Account ID I have used is the API Account ID.
4. In the Common Authentication - Subject I am using the API Account ID.
5. In the Docusign Credential I am using the integration key as the issuer and the private key is PKCS
#8 created as shown in the user guide.

As I have only 1 template created in my application, it is now displayed in my Templates collection.

I hope this helps you get your side working ok.

regards

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Geoff Hirst
Senior DX Engineer - Digital Exchange - EMEA
SS&C Blue Prism
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[SrikanthReddy3]

Hi Geoff, tried a couple of times with the same steps but seeing the same protocol error. I am not sure where I went wrong while following the user guide. Could you please check and verify the below steps.

Redirect URL landing page:

Captured the API Account ID & Integration Key:

Authentication settings:

And used the Integration key as the issuer name and the private key is PKCS #8

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Srikanth Reddy
Developer
Infosys
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