Hi
We are facing an issue with Mapiex where the error is "Failed to add TO recipient". We started to get this error when we removed cached mode from Outlook. When using cached mode in Outlook, the error message received was "Failed to access outbox". In other words it seems the error behind the error text remained but the text changed a little bit or then there is some new error. Anyway, so far the only way to workaround this has been to increase wait time until next message is sent.
After the cached mode was removed from Outlook, I tried sending the messages in a loop from the email address assigned to BluePrism to my email address. During the loop, some of the emails were not sent and only the before mentioned message "failed to add TO recipient" was mentioned in the log. This happened regardless of whether Outlook was opened or closed. I was able increase the stability a bit by checking True to the input Include Recipient Email Addresses in the configure stage of mapiex, which is run before each message sent. As mentioned, the emails were always sent to the same email address, so the reason cannot be wrong address or missing address because some emails where received. I have tested the wait time between messages and it seems it must be at least 80 seconds or more to avoid getting the error. However, I think the wait time should be around 120 seconds to avoid completely the error.
We are using Office 365 Outlook 2016 32 Bit edition, Mapiex 2.0.6 and BluePrism version 6.2.1.
Has anyone else faced similar issues and in that case has the error been in Mapiex or Outlook settings?
Br.
Petter
