How to skip an item in queue?

[NuramirahMohd_Y]

Hi, my process is processing about 2000+ records, which is scheduled in control room. I notice after some time, one item is still in progress. I want to skip this item so bot will proceed to process the next item in queue. How do I do this without interrupting the bot from running? 

[harish.mogulluri]

Hi nuramirah mohd yunos,

There are two ways I can think of
1) update deferral date and time some time in the future
2) mark item as exception for now.  in the future if you want the bot to process you can retry the item for the bot to pick up

You can able to perform both the options in control room by manually  right click that particular item and select appropriate option.