LDAP Connection Problems

[JoaoMolina]

Hello there. So i just wanted to clarefy a problem that's happening on this interact version. To make sure you understand the problem.

1 - This is an AD group on BP. as you can see i am (...) inside of the AD group .... 


Now when i set up de LDAP settings with the same query but without de AD group like CN=...i can find my self but when i press "save" i get 0 results

2 -...


...
------------------------------
Joao Molina
Intelligent Automation CoE leader
Millennium BCP
Europe/London
------------------------------

[ChristinaMorale]

If you look at your IMS logs, do you see any "user parse" or other errors?

Make sure that each user has the required attributes e.g. email, userprinciplename

------------------------------
Christina Morales
Senior Customer Support Engineeer
Blue Prism
------------------------------

[JoaoMolina]

Hey there Christina. Can you tell me how can i check the IMS logs? Would that be on the database? Thks

------------------------------
Joao Molina
Intelligent Automation CoE leader
Millennium BCP
Europe/London
------------------------------

[ChristinaMorale]

Hi Joao, the IMS logs can be found on your Interact server at the default location: C:\Program Files(x86)\Blue Prism\IMS\Logs_IMS

------------------------------
Christina Morales
Senior Customer Support Engineeer
Blue Prism
------------------------------

[JoaoMolina]

...

------------------------------
Joao Molina
Intelligent Automation CoE leader
Millennium BCP
Europe/London
------------------------------