30-07-21 02:21 PM
Hi,
We are having an issue with the Login Agent on the Runtime Resource on our client's environment . BluePrism version 6.10.1
First, I will describe how the Runtime Resource was set up:
We installed the BluePrism client on the Runtime, connected it to the BluePrism server. Everything worked perfectly fine. After that we installed the Login Agent from the "C:/Program Files/Blue Prism Limited/BluePrism Automate/Intallers" (so the version of the LoginAgent should be correct). While installing the Login Agent, we specified the correct connection name (the one we connected with to the BP Server). After that the windows service for the Login Agent was successfully created and started running without issues.
Also, we have set up all the required Security Policy (Ctrl+Alt+Del, On-screen pre-login message, Display lock screen). After that the .bat file was added to the Windows StartUp folder with Automate.exe /resource /public command. It's also working, as when we connect to the Runtime Machine through RDP, the Listener starts and connection to the BP server is created successfully. After that the machine in Control Room is showing in state 'Idle'.
But the issue appears when we run the 'Logout' or 'Restart Machine' processes. After that machine goes to 'Offline' state and it never appears in 'Logged Out' state.
The event viewer is showing the following warnings (it shows only when machine is in Logged Out state, not when it's working unders the account):
04-08-21 04:46 PM
05-08-21 07:44 AM
05-08-21 07:54 AM
29-10-21 04:54 PM