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OCR and Underlined text

Hello, We are using the Read with OCR tool in Blue prism version 5 but are having some trouble reading words that are underlined. The underlined words touch the line, so there is not a gap between the word and line; which I think is the issue as we...

Unable to read single character with OCR

I have set up a basic object with the calculator to practice/test the OCR functionality. I have created a region over the results screen and configured the appropriate font. When I read this region with OCR it only works when there's more than 1 cha...

Process stops running but does not Terminate

Hi all, We have very recently started experiencing an issue with processes running through Control room are in a status of €œRunning€, but when you check the log ( whilst running ) the log has stopped recording any actions, and if we remote log ont...

Code Approved indicator

In my organization we have something called "code review" and we need to document that it was performed as it has become a control inside the company for safety measures. The way we chose to document is via a digitally signed e-mail for segregation o...

Save attachment / MS Outlook Email VBO

Hello,   I save email attachment using - MS Outlook Email VBO / task *save attachment*. While saving attachment I want to rename the file in order to prevent from name duplication. The file name stays unchanged. Could you please Support here?

unable to spy element in region mode of Citrix based app

Hello folks, BP not responding when attempting to spy an element in region mode of a Citrix base application. No region editor is opening. And after some time BP is sending the following error: " System.ApplicationException: External AppMan reader ...

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Blue Prism unable to connect to database

I am having problems connecting to a database on a different machine even though everything seems to be working fine. Please check out the screenshot attached. Thank you all for your ideas! Viktor

Appman64 error when spying Oracle SQL Developer

Hi, I am pretty new to Blue Prism and I am trying to resolve an error we are getting when we try and spy on Oracle SQL Developer. As this is a Java program we have Enabled the Java Access Bridge, however when we try to spy java elements in Oracle SQ...

Queue Defering Time

Hi everyone, Im having issues with the below scenario, Im hoping that someone has experienced this and managed to find a fix. I have 2 queues, I have just completed the case from first queue and as the last part of the process, the case will be plac...