Bath stuck at "Capture performed - Ready for Verify

[GuilhermeMorandini]

Hi Community !
What`s up ?

We are sending the files in a single batch to Decipher but the processing is getting stuck in this status "Capture performed - ready for Verify"
Can you please help us with what can be done to solve this problem?

Regards.

[harish.m]

HI Guilherme Morandini,

Checck below thread

https://community.blueprism.com/discussion/ocr-performed-ready-for-capture-docment-struck#bm18d88a59-0623-48b9-a0e5-b8e845b64b09

https://support.blueprism.com/en/support/solutions/articles/7000079979-why-are-my-batches-still-showing-as-waiting-for-class-training-in-decipher-

[BenLyons]

Hi Guilherme,

Do you have Data Verify set to auto-skip on the config page? And do any of the documents have validation issues? e.g. Missing required fields, low confidence values.

Thanks

Ben

[GuilhermeMorandini]

Hi @BenLyons 
Yes. The Data Verify and Class Verify are set to auto=skip on the admin page.
The documents don`t have validation issues.

Regards

[BenLyons]

Hi Guilherme,

I can't think of any other obvious cause for this, so it might be worth raising a support ticket.

(Note. Low confidence characters indicated by red text can also cause the batch to require manual verification)

Thanks

Ben