12-09-24 09:37 AM
Hi Team,
Have one question about Capture - Does it allow to capture screen/strps over teams meeting screen share & with multiple monitor screen.
Thanks & Regards
Sapna Soni
12-09-24 10:41 AM
hello @sapna_soni0290
please find another thread where i answered this questions. Let me know if this is not clear.
18-09-24 09:13 PM
Hello @sapna_soni0290
No, it will not capture on screenshare, and it won't give the transcription of logics that customer state in the meeting.
For the best output:
1. Install it the either on business/customer/SME machine
2. (if your org uses RDPs/Citrix machines) Install capture on that machine or on image level, give machine access to customer and guide them to login to that machine and perform the actions needed in capture as well as process steps.