Capture Model not Training

[bbobo]

I can't seem to get this capture model to train. I've adjusted the numbers and selected Mark for training but nothing seems to happen and the 'last trained' field stays as 'N/A'. ML was enabled in the setup. 

[Ben.Lyons1]

Hi Ben B,

Have you carried out the steps described in this link?

Thanks

Ben L

[bbobo]

Hi Ben,

Yes I enabled ML during setup of Decipher.

I deselected the ML from the Doc Type and then re-added it and it eventually showed a 'Last Trained' date. Not sure if that was a coincidence or not but that happened hours after it passed the periodic training mark.

[Ben.Lyons1 · Accepted solution]

Hi Ben,

That's maybe a little strange (or a coincidence), but it can take a little while for a capture model to be created.

If you have access, you can check the capture model table in the database. The status column is either 1 or 2, 1 = unlocked, 2 = locked for training.

If it happens again, it's worth checking and if the status is 1, it would be worth raising a support ticket.

Thanks

Ben

[bbobo]

Thanks Ben. The database flags are very useful to know, I will check those if it happens again. Thank you!

[bbobo]

Hi Ben - I am running into this issue again. When you select "mark for training" - should that lock the capture model right away or is there a delay? The state in the database is still "1" even though "marked for training" is selected.

[Ben.Lyons1]

Hi Ben,

It should be more or less straight away.

Please can you raise this as a support ticket? Mention that you've discussed it with me and I can discuss it with the respective support agent.

Thanks

Ben