Hi James,
Generally speaking it should not be necessary to create an additional DFD/Document Type to train additional document formats, though there may be occasions where this is not true.
Do you have ML enabled yet?
The reason I ask is that the native training model (pre-ML capture model) is more closely linked to a document format, so there should be no interaction between training different formats. If Decipher is yet to validate a new format, it will only use the DFD configuration to read it.
Whereas the ML capture model is more general in its application, so a trained model will inform every document format uploaded, whether it has seen it before or not. If the model is not adequately trained, this could cause the behaviour noted above.
Thanks
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Ben Lyons
Product Consultant
Blue Prism
UK
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Ben Lyons
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based