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Deferring Queue Items Treatment

AndrewMoore
Level 2
If a process uses the defer queue item action and defers an item to the following day, does that queue item get queued up immediately that following day, or does it get pushed to the end of the queue? Looking for a process to look at deferred items first, and wondering if it happens automatically, or if I have to add an action to operationalize it. Thanks Andrew
2 REPLIES 2

John__Carter
Staff
Staff
A deferred item is 'frozen' until the date/time you specified when you deferred it. When the time comes, the item resumes it's previous position in the queue. So for example, say you're using default FIFO ordering and on Monday you complete everything in the queue except one item, which you defer for 24 hours. On Tuesday morning you load more items and start working through them. During the day the defer time elapses and the Monday item become available. it immediately assumes pole position because it was added before any of the currently available items.

AndrewMoore
Level 2
This is exactly what I needed to know. Thanks John!!