As organizations return to a new normal across the globe, many are facing a new normal in terms of customer engagement. Retail Banks now need to ensure a smooth and responsive digital branch experience while the retail sector has seen the already aggressive e-commerce growth accelerate.
Similar stories can be found across multiple industry verticals, but the consistent thread is the need to ensure companies are providing their customers with a contextually rich digital interaction that truly resolves complex requests and quickly addresses issues.
CLEVVA + Blue Prism can help customers meet this challenge. With CLEVVA's Digital experts, Blue Prism can help customers bring automation to the front office and provide the end user with context rich and dynamic interactions. Typically, a human function, interpreting omni channel input and understanding complex rules to provide the customer with a response can often lead to increased call wait times, longer resolution time and lower customer satisfaction. CLEVVA + Blue Prism provide Digital sales and service experts to scale your front office team accurately and securely.
What is CLEVVA? CLEVVA is a web-based platform that allows low-code teams to author, maintain and deploy digital experts. These Digital Experts get initiated from within existing self service and staff-assisted interfaces and navigate customers and staff through contextually rich, complex and/or regulated front-office decisions and processes. They then pass resulting data and outcomes to the Blue Prism queue for processing.
CLEVVA + Blue Prism
By removing friction points in front-office processing across all channels, CLEVVA combined with Blue Prism can;
- Increase number of processes that can be automated end to end
- Reduce the number of front office processes that require human expert intervention
- Open up greater opportunities for Digital self service within regulated industries
- Enable agents using Service Assist to field a wider range of call types with less training and support.
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Steven Stratford
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