Facing issue with Get Verified Document process

[Tejaskumar_Darji]

Hi,
I have completed batches in Decipher but when I run process 3 Get Verified Document, I am neither getting Batch ID nor Documents. And also Flag 'Batch Available' returns False. Need help to resolve why it's happening. My QueueSuffix name is same as what i used while pushing the batch.

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Tejaskumar Darji
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[LouieAschi]

Hi Ben

I'm facing the same issue. I tried to assign all groups and users for Batch type access also I tried to re-install the Decipher many times and tried to install it also on different machine but still have the same problem.

Thanks

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Louie Aschi
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[BenLyons]

Hi Louie,

Please raise a support ticket so we can investigate further.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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[TushigbayarTsev]

Hello,

I am facing the same issues now with Decipher 1.2. What was the ultimate Solution in the end?

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Tushigbayar Tseveenbayar
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[PralayDas]

Hi,

I am also facing same issue. completed batches in Decipher but when I run process 3 Get Verified Document, I am neither getting Batch ID nor Documents. And also Flag 'Batch Available' returns False. Need help to resolve why it's happening. My QueueSuffix name is same as what i used while pushing the batch. But when I verify and submit manually in Decipher after that when I run Decipher - 03 Get Verified Document process then giving data in Document data collection. 

Please Some body can give solution on .

Decipher – 01 Push Document

Decipher – 03 Get Verified Document

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Pralay Das
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[Athiban_Mahamathi]

Hi All,

Did anyone find the solution for this problem?

I was able to extract the completed batch data till last week. All of a sudden I am now unable to extract the completed batch data. I also notice that I can't see the all the batches which were created so far under all the sections in the report tab except Accuracy and Automation section. Rabbitmq queue also doesn't have the batch details.

I am using the default Admin credentials hence export permissions are already enabled by default.

@BenLyons @Tejaskumar_Darji - Any solution to resolve this?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Tejaskumar_Darji]

Check any of the logs if it provide more details to resolve

Decipher Log Folder Location Details here

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[lookman]

Hi Athiban.

Just to be clear, you can submit documents to Decipher, verify and submit them, but then you do not see them in RMQ. Is that correct?.

It so, it sounds like an issue with the Decipher plug-in. I've seen this happen several times and the solution was to reinstall the plug-in.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[Athiban_Mahamathi]

Hi Jack,

Indeed, I am experiencing the same issue. Should I uninstall and then reinstall the Decipher Server Plug-in? Is that correct?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[Athiban_Mahamathi]

Hi Tejas,

Thank you. I will look into the logs. May I know how you were able to resolve this issue?

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Athiban Mahamathi - https://www.linkedin.com/in/athiban-mahamathi-544a008b/
Technical Consultant,
SimplifyNext,
Singapore
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[lookman]

Hi Athiban.

Yes, reinstalling the Decipher plug-in should resolve the issue.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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