I've helped install MapIEx on many of my coworkers' computers. For one coworker, his Blue Prism application is crashing every time he runs the Send Mail action. There is no error screen: BP just freezes and the application screen fades out. However, the other functions of MapIEx work fine (Get Mail works just like all my other coworkers). The strange thing is that as soon as BP crashes, his configured e-mail delivers successfully.
His installation looks perfect and consistent with the installations on my other computers:
- I checked he's using the correct Mail profile.
- He's using Outlook 32-bit.
- The appropriate files are in the correct Blue Prism Automate directory.
- The external objects and VBO have been applied correctly. The VBO code has been updated to point to the correct DLL as well.
What can I do to prevent his Blue Prism from crashing?