02-02-23 12:30 PM
02-02-23 01:43 PM
09-02-23 06:16 PM
So, it's unlikely for the robot user not to be able to access the file.
What do you suggest?
I saw another cmment on delays with opening excel document in another thread. There seems to be a limit that excel will wait before it times out.
I'm not suggesting that my error might be related to this but do you think I should consider this, judging by the fact the file is in a network share?
09-02-23 11:26 PM
There is a timeout value included in some of the actions. I don't recall if the Open Workbook action was one of them, but it's pretty easy to check. Just open the action and see if there's a Timeout data item defined. If so, you can always try increasing it.
Cheers,
Eric
10-02-23 10:42 AM
My experience is this error message is fairly accurate - Blue Prism either cannot find or cannot access the file in question.
The filename you have given in the error message - '\\XXX_230109.xlsx'. Is that just an example filename you are giving to obfuscate business data or is that the actual text in the Blue Prism error message? I would expect only a server name to be after a double backslash.
You mention "it is unlikely the robot user not to be able to access the file" , could you confirm what checks you have done? How is the robot logging into the resource machine? What privilidges does it have? A trick I used to do is to start the resourcepc as administrator (just once as a test) - if the robot could suddenly access the file I knew I had an access issue with the file or folder that I had to solve and could discount all other problem solving.