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Opening IE in Process causes Windows Access Denied Error

535008387
Level 3

‎05-12-17 11:47 PM

A process that opens IE and traverses to a website is throwing an HResult error causing the process to terminated. The Error is intermittent and not consistent. We have even stripped it down to just opening Blue Prism and the error is intermittent. We have tried to troubleshoot with Process Monitor to no avail. Anyone seen anything like this?
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Denis__Dennehy
Level 15

‎15-12-17 04:29 PM

The ""Access is Denied"" message you are seeing is generated by the Operating System and passed through to Blue Prism. This error message relates to an underlying permissions issue on the Windows user account which is used to open Blue Prism and launch the target application. One test which we have previously recommended is to start Blue Prism as administrator by right-clicking and selecting ""Run as administrator"", and then checking if you are able to launch the target application through Blue Prism. Kindly we ask for you to liaise with your internal IT team to establish which account is being used to run the target application and check whether it has the sufficient permissions to do so.
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