We're experiencing problems spying a Citrix window.
Our team is not able to spy the outline of the Citrix application window once it is launched. We tried full-screen, on the desktop, on the laptop, closing all other windows, and numerous other scenarios. I believe that it is because the sign-in is via internet explorer and once the Citrix application is launched, the application detaches from Blue Prism.
We were working to troubleshoot this issue and are trying to set up a separate business object for the Citrix window. Another problem is that we cannot launch the Citrix .exe file because it does not allow us to input any parameters to log-in that way. We€™re now looking into saving the Citrix file as an .ica file (see
https://support.citrix.com/article/CTX804493).
Does anyone have any suggestions?