- Check the version of login agent installed in production is correct.
Yes, we checked and it is in the correct version.
- Check the login agent service is running on the resource PC.
Yes, the service was running.
- Check the Windows event log on the resource PC, where there may be an error message.
There was no error message in the Windows event log
- Check the event log on the app server too.
Where can we check this log?
We had to roll back the update. So we don't have any machines to test at the moment. We schedule a new update. Is there anything else we can check to keep the error from happening again?
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Deise Raiane Ribeiro dos Santos
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