New Processor - Show Comments Defaulting to "User Comments"

[Lorie.Humphrey]

In the Legacy Processor the user would be able to choose in the drop down what comments to show: All, User Comments, Batch User Comments, System Comments.  Typically our users select "All" and then that will default all comments for all Work Items to be "All" with the new processor the comments always default to "User Comments" even if the user changes them.  I submitted a Customer Care ticket for this and the response was that this is working as expected with the new processor.  Requesting an enhancement to either:
1. Add to preferences the Comments and how the user would like the default setup as.
2. Back to the Legacy Processor way where they changed it one time and it would stick for all future items opened unless changed.
3. Allow a system default set at the company level. 

[Clararaj]

Will  be adding a user preference in New Processor Workspace - to be considered for 2023 roadmap

[Lorie.Humphrey]

Thank you for the consideration!

[Lorie.Humphrey]

Thank you @Clararaj .  To add to this, as our users are using this more we have some more feedback.  We have comments that are writing systematically back to the parent (from the child) and those comments are being missed by users when they don't switch to "all".  Is there away for us as a client to set the preference to "all" rather than defaulting to "User Comments"?

[DT23839]

Symetra is requesting this functionality also. 

Thanks!

[jabardwell]

BPO is also interested in this feature.  As automation makes more comments intended for users, not having them display by default is confusing.