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Facing major issues installing blue prism learning environment

Level 2
Hello together,
I am facing a huge issue regarding the installation of Blue Prism training environment. For a foundation learning course, I need to install the blue prism. I did it according to the installation plan displayed in the training and I faced the major issue that Blue prism is not opening after installing and gives the error: connecting with databank is missing. A colleague of mine has to do the same training and when he installed the blue prism, he didnt had blue prism installation trying to connect immediately with databank. he was able to normally open blue prism and afterwards he was asked regarding a data bank. 
So, I really dont know what to do anymore to make the installation successful. 
My question to you is if you can support in this.
Thank you very much in advance.
Kind regards,