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"Server connection lost" on resource PC

ShirleyZhang1
Level 3

‎09-02-18 11:35 PM

Have anyone encountered "server connection lost" on resource PC right after reboot? One of our robot is having this issue. Every time, 1:30 minute post reboot it loses connection to the application server, showing error message: "Server connection lost". There's no internet connectivity interruptions and the event log shows identical log as other functioning robots (security settings, windows settings, and auto-login settings are all identical). Any ideas or suggestions would be greatly appreciated. Shirley
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Denis__Dennehy
Level 15

‎12-02-18 03:40 PM

Potentially that sounds more like a network issue in your environment than a Blue Prism product issue.  Can you get your IT department to install some kind of network monitor on that PC to find out what is happening?
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SteveBoomer
Level 5

‎12-02-18 06:13 PM

Hi Shirley, this isn't after a reboot, this is after a login. I suspect a network issue also. What I'd try to do is a telnet to the application server using 8199 then 8181, see if either of those ports are blocked. Do you login using the login agent from the application server?  
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