View Only
last person joined: 5 days ago 

This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

Interact HelpInteract FAQsKnown Issues List


Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details

Latest Discussions

  • Thanks @Shashank Kumar for sharing video with us. ​ ------------------------------ Nilesh Jadhav Senior RPA Specialist ADP India ------------------------------

  • It was great learning experience and looking forward to upcoming events. Congratulations to all the winners !! ------------------------------ Ishan Sharma ------------------------------

  • Hi Joe, I contacted the BP support team and they have provided me with the updated URL/ URI I need to configure the API. Thanks for your help and patience :) Many thanks, ------------------------------ Aisha Saeed ------------------------------

    1 person recommends this.
  • Hey Prativa You need to add or update the license for Interact. You can find information on how to do that in the User Guide sections on installing or renewing a license. Hope this helps! ------------------------------ Joe Farr Product Consultant ...

  • Hi Rachael I see the problem so I won't suggest those fields being optional! As a workaround, you could use the Create Submission action to generate a work queue item, and then obtain it from the queue to get the Submission ID. It's a bit fiddly, but ...

  • Hi Zdeněk Kabátek, Thanks a lot for your resolution. It worked. Regards, Sujatha Chebrolu ------------------------------ Sujatha Chebrolu ------------------------------

Latest Discussions

  • Thanks @Shashank Kumar for sharing video with us. ​ ------------------------------ Nilesh Jadhav Senior RPA Specialist ADP India ------------------------------

  • Hello team, To ensure we did the installation the right way we reinstalled the installers and followed the steps again in case we missed anything. We are able to see the Interact Tile now but stuck now on the next step to set up Service Account. Expected; ...

  • Thanks for your response. Yes, I can see all 4 checkboxes ticked in the hub but they seem to be hidden. ------------------------------ If I was of assistance, please vote for it to be the "Best Answer". Thanks & Regards, Tejaskumar Darji Sr. Consultant-Technical ...

  • Hi Tejaskumar Is the user account set up with the correct permissions? You need to select Interact to see the tile. Cheers ------------------------------ Joe Farr Product Consultant Blue Prism Limited ------------------------------


Helpful Posts

Recent Blogs

Recent Ideas

Dears, It will be good if users has a chance to change the priority of cases in a queue from the ...

Upcoming Events