Interact

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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

Interact HelpInteract FAQsKnown Issues List

FAQs

Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details

Latest Discussions

  • Hi Christian   Thank you for your suggestions. I modified the waiting stages and everything looks fine here. The problem is the application field, which for some reason in the production environment is not visible to Blue ...

  • Hello, Marshall, well, yes, the drop down is fixed during form creation. Once you defined it you can choose only from those predefined values when using action of Edit Dropdown single field value. Looking once again at your VBO action and the form itself ...

    1 person recommends this.
  • Hi Kai I've tried to recreate this issue but I can't, the draft saves the date for me now. It's probably best to contact Support and they will be able to take a closer look at the issue. Cheers ------------------------------ Joe Farr Senior Product ...

  • Unfortunately not, which means it won't work for all use cases. But if there is a date you could use as a control date, then it would work. If you set it as "today", i.e. the date when you create the form, then that's the date that will remain, it's not ...

  • Hi, Joe, thanks for confirmation even though it is not the behavior I would like to have at least I know it. One more question - if I want to know the number of items in a user inbox I have to query Interact database, right? There is no other way how ...

  • Thanks Zdenek! ------------------------------ Joe Farr Senior Product Specialist Blue Prism Limited ------------------------------

Latest Discussions

  • Hi Christian   Thank you for your suggestions. I modified the waiting stages and everything looks fine here. The problem is the application field, which for some reason in the production environment is not visible to Blue ...

  • Hi Ewa, Without knowing the precise application  or the manner in which it fails. It is pretty difficult to help you. But I have a couple of ideas. If you are stepping manually through the process steps in your test enviroment: Then the problem ...

  • Hi Maybe someone faced a similar problem. The process works very well on the application in the test environment. In a production environment, it fails at some stage. I moved the production application to the test environment ...

  • Hello, Marshall, well, yes, the drop down is fixed during form creation. Once you defined it you can choose only from those predefined values when using action of Edit Dropdown single field value. Looking once again at your VBO action and the form itself ...

    1 person recommends this.
  • Hi Zdenek,  Thanks for your answer. Maybe I misunderstood. Your saying that using the Interact API I am unable to change the values of s dropdown field in Interact? The only way to set the values of a drop-down field are in the form logic itself? I can ...

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