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Paritosh
Level 2
Status: Needs More Info

 

Character limitation affects the in the below 3 ways:

1) client reference field - Client's reference field is longer than the 75 char

2) Unable to upload a document when it's filename is >75 char.

3) When the email subject line exceeded 99 characters, Chorus stops responding.

 

Request you to remove this limitation.

2 Comments
Status changed to: Needs More Info
Karen_Hunter
Staff
Staff
  1. Please explain what you mean by a client's "reference field"
  2. Both Processor Workspace and ROS have recent enhancements automatically handle the filename lob dataname field length truncation when the value is > 75
  3. Please elaborate on steps to recreate the circumstances where a subject line variable >99 is being used where Chorus stops responding (is this inbound from capture input message or outbound in communications) where in a service does it fail does it abort?  version?  release?  related ticket open?)  

Note that Communications outbound support of email and subject is 255 characters today.

Paritosh
Level 2

Hi Karen,

 

A1. There is a field on Chorus customized for us, input to this field is limited to 75 char.

A2. If that's right then could you please confirm with your colleagues, Tom Wynne, Leslie Greenan so they could incorporate in to the Chorus that we are using?

A3. Tom Wynne and his team are working for a solution for this as well, they can show you as well. CPC INC1382880, for your easy reference.

 

Do let me know if you'd want to connect on teams.