As of Blue Prism Hub 4.6.0, having multiple users with the same email is not supported and is explicitly prevented by Blue Prism Hub with an error being thrown. There are valid circumstances under which multiple user accounts may have the same email, for example, a user having one account for non-admin access, and one for admin access. We do this today with the Blue Prism Application itself without issue, but are unable to integrate Hub, Auth server, and thus API into this approach due to this limitation preventing use of different accounts with the same email. In addition, Active Directory does not treat the mail attribute as unique or a primary identifier, so multiple users can have the same email without issue. If this is merely an arbitrary limitation the idea would be that the check is removed or configurable. If Blue Prism uses it determine uniqueness or for lookup, the idea would then be to use something else that should be truly unique, such as the username.
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