RPA Integration – Similarly to the Rules Integration, I’d like to see the same thing for Robotic integrations. I’d like to see something like Blue Prism, integrated into the AWD UI. I believe this will go a long way to unite disparate RPA implementations all over the organization, and work them into the AWD Process model.
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Status:
Under Consideration
Submitted on
23-05-22
02:26 PM
Submitted by
Brian_Hesse
on
23-05-22
02:26 PM
Docusign connector with Communications would allow Some Documents and forms to be sent signed and returned under one work object.
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Also there is no way to clear the errored email from the screen so you do not know if it was resolved until you locate the original work object. In many cases the issue is a malformed email address, we built a service that attempts to prevent it but it is not 100% accurate so items still fall through the cracks.
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Update the Document Delivery - Email screen to allow for Errored Emails from Communications to be edited and resubmitted. Today if an email from communications fails it requires manual intervention to reactivate the original work object and reject the request.
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Currently, the views of owned cases by teams or team members is limited to 10 cases per page (with the ability to page through). Would like to see this increased to at least 50.
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UI Integration/Messaging Marshalling API – We have created several UI customizations for our AWD instance. It is difficult to allow custom UI components interact with other native AWD UI components. For example, I’d like to add a javascript on my form, that with the click of a button, will execute a search and bring up results on the search results panel. A UI API would allow our customizations to interact seamlessly with native AWD, and give a better process experience. It would also plot a path forward for UI customization stability during upgrades.
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Status:
Under Consideration
Submitted on
23-05-22
02:25 PM
Submitted by
Brian_Hesse
on
23-05-22
02:25 PM
Currently, Update access to the Role Profile / User Maintenance screen allows a user to Add roles and Add/Remove users from that role. Certain users should only be allowed to Add/Remove users from Roles. We need the ability to secure these two actions separately..
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A new User Availability Status of ‘Leaver’ would be very useful, which can be set when someone leaves or no longer needs access to AWD. Once the user is set to Leaver status, work should unassigned and he should disappear from AWD user search
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New search functionality would be helpful in User Admin, to allow users search by forename, surname, alias etc.
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Status:
Under Consideration
Submitted on
23-05-22
02:24 PM
Submitted by
Brian_Hesse
on
23-05-22
02:24 PM
Password Resets: To reset a user’s password we must verify their id is enabled on the User screen before going to the Reset Password screen. When Reset Password is selected under Related Info, populate the user id in the User ID section on this screen. The ID is currently populated when other options under Related Info is selected and the Reset Password option should behave the same way.
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Status:
Under Consideration
Submitted on
23-05-22
02:23 PM
Submitted by
Brian_Hesse
on
23-05-22
02:23 PM
User Administration: User Info – more info via Admin to show when an ID logs in and logs out. This would be particularly useful now that we’re all WFH.
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Status:
Under Consideration
Submitted on
23-05-22
02:23 PM
Submitted by
Brian_Hesse
on
23-05-22
02:23 PM
Ability to code get work based on LOB values such as specific dealers. Another workflow system has a user coding screen that basically has a drop down that has the ability to add parameters to define their work selects and one of the parameters is the Dealer value, as an example.
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User Administration: User Info – more info via Admin to show when an ID logs in and logs out. This would be particularly useful now that we’re all WFH.
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Admin – User Availability Status - I wish the Admin interface would add a status designation of “No Access” to classify users that are no longer valid user [terminated or different position] which automatically removes all security, privileges, and experience levels.
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Ability to code users for primary queue. Work can be same Unitcd/worktype but across multiple queues. IF user coded for: Unitcd = fundco Worktype = purchase Queue = processing and quality Currently user would then get the work based on FIFO or priorities. But there should be a way to get and finish all the work in the Processing queue first and then Quality. Without having to code and recode at user or role level
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Make “Update User Status” accessible from Processor Workspace – This function is the only reason we need to train the vast majority of our reps on AWD Portal Classic / AWD Administration. If it was accessible from Processor Workspace, we could eliminate that portion of training altogether.
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Status:
Under Consideration
Submitted on
23-05-22
02:19 PM
Submitted by
Brian_Hesse
on
23-05-22
02:19 PM
An easy way to get data OUT of the tool. I.E. streaming or something of the sort so we can do reporting from a central source outside of AWD as an example
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We (and our Risk team) would like an audit trail to report on AWD process flow changes. We need to know who made an update, when, and what was changed.
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We need a ‘single modern’ AWD Form Designer. Currently we are having multiple Form Designers in AWD where features found in one are not available in another. It would be good to have all the features in a single form designer which would make it feature complete.
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