Within Blue Prism I currently can't: verify whether the expected number of cases from the Business Case match with the actual number of cases create charts on hours/FTE saved I propose a new table with project information: manual handling time per case, expected number of cases per year, expected avg run time,...  The new table shouldn't be on BP Process level, but on the same level as the Schedules are organized. I.e. a project containing multiple BP processes (e.g. login, load queue, process, reporting, logout). This table, in combination with existing session, queue, tasks.... tables can give insight in expected vs actual outcomes. ... View more

System > System > Calendar When you want to make a slightly different calendar of an already existing calendar then you currently have to re-enter all the holidays in the newly created calendar. Ideally, next to new, save, delete, and reference, a new button would appear to "clone" the selected calendar, and allow a name change of the clone. ... View more

Parent ticket - AWD-42901 Either upgrade, or remove, the version of AWS Java that ships with AFT to ensure it functions properly with all regions (e.g. Hong Kong). - The current packaged version does not work for all regions. Step to recreate- Try to use AFT in AWS in the Hong Kong Region fails. Component - AWD|File Transfer (AFT) Affects Version - AFT 6.0 ... View more

Parent ticket - AWD-42901 Description- Change the level of the 'error' level log message that appears in the logs whenever a document is deleted successfully so that it is only visible for traces. This has the potential to fill up log files if mass deletions occur. Client needs to delete images regularly/on-mass thus this issue will bloat the log files significantly if not addressed. Steps to Recreate- Delete any source, review log files Component - AWD|File Transfer (AFT) Affects Version - AFT 6.0 Client - AXA HK The details of the ‘change the level of the error level log’ is misleading, the issue/requirement is actually as per my comments: Error - The message “WARNING: unable to delete, return code = 1” gets written whether a source is deleted or not. Description - This error is logged every time there is an AFT delete during datapurge, This reports a failure and a return code of 1 however the file is deleted, so the Warning is misleading. (If the file is not deleted this same error is also produced) This is a GDPR regulatory concern as it means the success of deletion of the file is unconfirmed. ... View more

Parent Ticket - AWD-42901 Add the ability for AFT to communicate with S3 using the native EC2 profile rather than specific keys configured in the aftservice.properties file. Ticket AWDPS-1656 has a code version available to do so by using a flag in the properties file named s3aftadapter.useDefaultProvider. This removes the need to have a system user in AWS specifically for AFT. This was originally identified as part of the SS&C Cloud Security Review. A review needs to take place to determine whether the communication protocol has been in the design up to now.  The fact that this has had to be developed by PS states it hasn’t been.  Description on the Dev ticket AWDPS-1656 :- We have an issue that occurs every time AWS make a change to their certificate chain for secure connectivity to S3.  We currently use the S3 AFT Adapter provided by base product and its approach assumes the AFT is installed on client site and is connecting remotely to S3, therefore requires all the AWS Certificate chain for S3 connectivity to be loaded into the Java Trust store. This means any time there is a change to the certificate chain we get connectivity issues, most commonly AWS make intermittent changes deep in the chain, which then manifest as intermittent connectivity issues to S3. We have had this on several occasions, once with Vitaity and very recently with LV and these result in Level 2 incidents that are challenging to diagnose and resolve. However we are deployed into AWS and the EC2 instance has a default provider chain on the machine that enables access to S3 using IAM config as AWS level, so we should just be able to utilise the machine level access privileges to talk to S3 and this will remove the fragility/risk that comes about when loading certificate chains into the Java Trust store. Moving to the EC2 level authentication also removes installation, upgrade and certificate maintenance complexity. See the following link as an outline of how the AWS Java SDK can leverage the default certificate chain. https://docs.aws.amazon.com/sdk-for-java/v1/developer-guide/java-dg-roles.html Steps to Recreate- Try to use AFT with S3 using the native EC2 profile fails Component - AWD|File Transfer (AFT) Affects Version - AFT 6.0 ... View more

Many times when calling a service, the wsdl used to configure the client call and the eventual endpoint for the call are different.  In these cases, we should be able to override the endpoint.  In Blue Prism, the endpoint in the wsdl used in configuring the SOAP Web Service is what is used and there is no way to change it.  We would like an option to Override the endpoint on a SOAP Web Service. ... View more

No Customer Care of JIRA ticket has been opened. The ask by Morgan Stanley is to have SS&C update Communications to use a 3 rd party certificate instead of the self-signed certificate. The Morgan Stanley CISO team believes this is a security risk and should be remediated by SS&C with either a short-term solution if we can't provide a long-term solution this year.  The short-term solution could be to rotate the certificate in the SS&C Hosted environment by November 2022. Risk - Self-signed certificates introduce a risk of server impersonation attack.  Remediation - Vendor must ensure that the certificate used for authentication is not self-signed and is actually signed by a Trusted third party Certificate Authority. Risk- Not rotating the certificates introduces the risk of certificate keys becoming “stale” and increases the likelihood that they will be compromised or increasing the period for which compromised credentials are valid.   ... View more

Chorus Customer Care Ticket:  CS0011514 Need the ability to sort or put in alphabetical order variables, inputs or outputs in a configuration role. ... View more

Currently, till version 3.2 of bp capture, only window and UIA mode are supported. this idea is for inclusion of browser mode  as well which will ease development for web based application. ... View more

We have noticed that the LAM templates provided in the Blue Prism Portal in the documentation area feature quite different roles than are preconfigured in the Blue Prism software itself. This doesn't make any sense at all. When creating a LAM for an organization and planning it with the template, you will afterwards have to adjust all the technical roles in Blue Prism itself so they fit the LAM template. It is not just that the access rights of the roles differ between the template and the software - there are completely different roles! This means a lot of extra work and just doesn't make sense. Please consider aligning the template with the reality in the software in the future. Template Reality in the software ... View more

In Doc split, there is an option to assign a newly created work item to a user. However, if the new work item is associated with a process that runs an automated service as the first step, the new item will not assign to the selected user because the SYSTEM id gets the assignment in order to run the service. Somehow Doc Split needs to handle this, as right now it gives the false impression this will work. The purpose for running the service is to create a relationship between the newly created item and the case object where doc split was activated, because there is no option to attach the newly created work item to that case. If that option were available, then the need to run the service (in this instance) would not be needed, and then the assign feature would work. ... View more

Take away the restriction of having to choose the version of a sub process that is invoked. Add an option for "latest deployed version"  Will reduce the need to redeploy process models when a new sub process has been deployed. ... View more

Add a new function that provides a date difference option You should be able to choose whether to do a minute/hour/day/month/year function. This is such a common requirement when building processes and the current approaches being taken by consultants require a ridiculous number of workarounds. ... View more

Provide the capability to turn on debugging when building process models so that the values being created in non AWD LOB fields can be shown.  It is incredible difficult to track the fields that are being created/used in complex presentation and automation services. This should be a process level option that can be turned on and off as models are built. ... View more

Allow the process map to display the following additional activity TASK types. Send Business Rule Script They should all be linked like a Service Task to a "Automation Service". This allows for a cleaner and more descriptive process map, where the key purpose of the task can be clearly identified....  ... View more

I would like the possibility to set a creation time as parameter when adding to a queue.  This is due to possibility to prioritize of items in the queue based on real creation date, rather than time of reading the incoming item behind the process. This way, a process can run once a day and still work first in, first out, even if the input list is not ordered by creation date. ... View more

Hello Team, I've feedback for BPU and PDF guides. There are many courses on BPU that just shows slides of the PDF guide (e.g. BPC courses) A course should be video material with dynamic components, voice-overs, graphics, and charts to explain the tool and concept easily. Just having PDF guides broken into chapters and having it as a course does not sound to me like a good idea.  If it is just a PDF/Slideshow for a user to read then he/she can simply read the PDF guide outside of BPU. We have many interactive video courses as well e.g Decipher Training, Blue Prism Foundation Training, etc. on BPU which are great. My point here is we should have a clear delineation between video courses and PDF guides and it should not be mixed up on BPU. All SCORM video courses should be on BPU. All the PDF guides are on a separate portal. ... View more

It will help the developer to easily find the existing Env. variable for reusability. ... View more

Client has several automated service models that have been deployed that are tied to Communications letters. They cannot delete the letters in Communications because it is tied to an automated service model. The automated service model is no longer being used but they cannot “undeploy” it or delete the automated service model which would allow them to delete the Communication letters.  Clients need the ability to “undeploy” or delete an automated service model.   Similar to a process model clients need the ability to ‘undeploy’ or delete and Automated Service Model.  The obsolete service model prevents the client from deleting letters that are no longer needed in the Communications tool.   The client no longer needs the letters and are not able to clean them up.  If the service model is not being used, we do not need to keep it on the system.  An end user could select the letter even though they are no longer valid and send an incorrect letter.  It also slows down productivity by having to look through letters that are no longer needed.          (CS0010287) ... View more