Currently, when a User clicks Get Work and the work item goes to their Worklist, no row is inserted into the View History to document that the work item was received by the User. If the User updates the work item such as changing the status, then a row is inserted. The problem is that View History does not show an accurate history of who has had the work item if no update was done. However, in the WA5 table, there is a row with the EVENT_CODE = BIWRKSEL.
... View more