Summary: Users are experiencing frustration with the new Chorus UI layout, specifically with the amount of screen space occupied by associated cards (comments, source cards, etc.) linked to work items. Our processors often have multiple cards related to a work item open at the same time. Ie. Comments, work item card, cards for associated source items. Might be nice to have a setting that allows users to automatically close all associated cards when a parent case/work item is closed. Details: Problem: Users are struggling to navigate and manage multiple work items due to the visual density of the new UI layout, particularly the large footprint of associated cards. Current Situation: Currently, closing a work item does not automatically close its associated cards. Proposed Solution: Implement a user preference setting that allows users to choose whether to automatically close associated cards when a parent case/work item is closed. This option could mirror the existing preference for how sources open when a work item is opened. Rationale: This would reduce visual clutter, improve workflow efficiency, and address repeated user feedback regarding the new layout. Potential Benefit: Increased user satisfaction, reduced cognitive load, and improved overall usability.
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