When a change or update in user profile is made in Chorus (Work Place>User - workgroup) by a designated administrator, the update is not displayed/reflected in My Team in Analytics automatically/simultaneously. The update will only be displayed once the user logs into Chorus. It was confirmed with SS&C that it is working as designed.   This design needs to be improved to keep track of the changes with user profiles real time.  In the case where a user update has been made and the user is out for two weeks, the My Team will only get updated once this user logs into Chorus. Suggestion:  Any changes to user profile in Chorus (i.e. work group) should be reflected/displayed in My Team in Analytics automatically and doesn't need/require for the user to log into Chorus. As Analytics is a tool for data/info about Chorus activities, we expect it to provide accurate information (real time). ... View more

Currently if you send a Composition by email and the address is incorrect, the email will move to Error Status.  The client would like the ability to "Cancel" the email (would prefer to change email address and resend, different request) and move it to the Cancel Status so that it is apparent the item was reviewed and error caught. ... View more

My client (on 23.x) having the following pain-points/suggestion on the new Process workspace. With browser setup 100% zoom on 16-17 inch screen. The UI already takes most of the space and only capable to display very few Work objects: Regarding Create Work card, it is just capable to display 1 object: Search result (not able to see all data for the card): If zoom = 67%, the wordings become very small (in particular the tagline is hard to read since the size is small and the color is grey): Overall feedback: UI design to accomodate more Work objects. Tagline show in black color Wordings (fonts) be a bit bigger ... View more

Currently the ordering of the Sources underneath the parent Work object is by the Source create date/time. My client (on 23.x) would like the option of sorting by a LOB field, in which can be setup under the 'Preferences' dialog so that every user can have their own config. ... View more

My client (on 23.x) comment on the tagline (via Worklist or Search result), do not have sufficient space to display all datavalue.  Currently, they are allowed to displayed up to 20 fields onto the tagline, but the tagline is just limited to two lines, quite often cannot show all of the data. Since client use our Legacy Processor before, they ask is it possible to give them back the table view (as in the Legacy): ... View more

Client has several automated service models that have been deployed that are tied to Communications letters. They cannot delete the letters in Communications because it is tied to an automated service model. The automated service model is no longer being used but they cannot “undeploy” it or delete the automated service model which would allow them to delete the Communication letters.  Clients need the ability to “undeploy” or delete an automated service model.   Similar to a process model clients need the ability to ‘undeploy’ or delete and Automated Service Model.  The obsolete service model prevents the client from deleting letters that are no longer needed in the Communications tool.   The client no longer needs the letters and are not able to clean them up.  If the service model is not being used, we do not need to keep it on the system.  An end user could select the letter even though they are no longer valid and send an incorrect letter.  It also slows down productivity by having to look through letters that are no longer needed.          (CS0010287) ... View more

Possibility to monitor and change variables in Code Stages during debugging in interface. ... View more

We would like to see regular expressions matching and replacing using the Expressions editor in Blue Prism, so we can use it in e.g. calculation and decision stages. Currently, our work around is a separate BP Object, and we would like it integrated directly in the BP engine. ... View more

We are thrilled we can now deprecate Chorus Design Studio Presentation Flows, Automation Services, and Sampling Services.  Can the Deprecate option be added for Processes that aren't currently deployed? ... View more

There are a lot of companies relying on the digital worker to get data from invoices, other PDF documents and there are no in built actions available for pdf automation, which are present in other RPA softwares which they are taking advantage, i would be really helpful if a set of actions are added to Blue prism which deals with the PDF automation. ... View more

Currently, if you want to know the location of the source file for data you get back from decipher, the only way to do it is to push single document batches and add the filename and location in the batch metadata. I'd like to add metadata at the document level (or at the least track the source file location through decipher so it comes back out the other end into Blue Prism. This is useful for anyone who needs to manipulate the source file based on the result of the classification or data extraction. ... View more

Please add subscription for support articles with email notification on changes to be able to follow/watch. The world is changing fast. Support articles need to be created early and modified often. Currently there seems to be no chance to get notified automatically on changes in support articles like "IMPORTANT NOTIFICATION - Security Vulnerabilities - SS&C Blue Prism Enterprise" at Support Center | Blue Prism Portal and "What are the known issues in Blue Prism Version 6.10 releases?" at Support Center | Blue Prism Portal. ... View more

The Chrome plugin has a known limitation in that it opens a TCP connection on port 31924 locally and doesn't dispose of the connection once the process finishes execution: http://portal.blueprism.com/customer-support/support-center#/path/1319712802   While I do appreciate the reasoning given in the Support Center article that this issue should only appear within the testing phase, it nevertheless has a big impact on project delivery, causing unnecessary slowdowns during the testing phase. [Additionally, it means terminal servers cannot be used at all, since one user/robot can block Chrome for everyone, even unintentionally] I would like for the TCP port to be closed once process execution is completed (within the Cleanup phase). Alternatively, being able to configure the port used could be an acceptable workaround. ... View more

Clients need the ability to allow variables in the email subject line. Currently the subject has to be selected from a drop down menu from a predefined set of subjects that the content admin defined. Clients need to be able to pull in variables to the email subject. Lincoln has a large initiate to implement Communications. This project requires flexibility in the email subject line when the claims specialist are responding back to emails.  ... View more

In Blue Prism UI, opening tab: Releases, in the main window named Package Overview, several columns with information on existing/known releases and packages is shown in list view with columns: name, created, created by and last release. The provided information would be much more valuable if the columns could be sorted and maybe even filtered.  I just imported a release file, not knowing if the target is an existing group, a new group (and what it's name) or if it maybe was done as adhoc package. Being able to sort columns would greatly increase the chance of finding the package. ... View more

When a process is running in Control Room, you can have a look at the log to see if it's doing all the right things. Unfortunately, this log is currently only a snapshot at the time you open it. If you want to see the current state again, you have to open a new log, which again is only a snapshot. While I do appreciate you cannot have live updating logs all the time, this option would certainly be very nice to have for those problems that require to keep track of what the process is doing as it runs along. For that reason it would be very nice indeed to have access to an new log option that allows for live logging.  Happy coding! --------------- Paul Sweden ... View more

Hi, just seen on BPW21 a demo from ABBYY where Timeline PI can integrate with Capture to populate the process flow from Timeline on to Capture. I understand this is limited to ABBYY and no plans to add other process mining platforms, but this looked really great and Blue Prism will be missing a trick to limit this to only customers with Timeline. Can you consider adding other process mining tools, like Celonis which my company use. ... View more

One of our clients would like to move the comments from presentation flow's automation service from User comments to System comment. This change is necessary because the automation service system comments are crucial for our users to understand the status of the work. Moving these comments to system comments makes more sense because they are triggered by the system rather than an operator.         ... View more

Currently when a user locks themselves out of Chorus they are presented with a canned message that states "Your user id has been locked due to multiple sign-on failures. Please contact your supervisor to reactivate it." Depending on how security is handled for a given client it is quite possible that "your supervisor" is not the correct person to contact to activate your id. For example for us you would need to contact the help desk. Making this message configurable would be clearer for end users and save time and frustration. ... View more