Users should be able to construct separate Queues in Decipher IDP and be able to send documents from one queue to the other (manually from the Decipher console as well as through the blue prism) based on certain circumstances and rules that can be specified in the queue configuration within Decipher. For example, if the invoice amount exceeds $10,000, I want the document to be routed to a specified queue. As a result, organizations can allocate team members to the queue for human verification. In the current configuration, Decipher will mark this invoice as an exception putting an end to workflow. This item will now require manual work and cannot be automated. Also, the blue prism can use these Queues to route documents from one queue to the other queue based on rule validations. This type of queue-based system is critical for enterprise-scale OCR solutions, as it will allow enterprises to separate documents based on scenarios and assign unique human-in-the-loop roles to each Queue. ... View more

Essentially, users should be able to delete any useless and unreferenced data items/collections with a single click. This option can assist decrease the amount of code that is superfluous.  In a large automation project, this could be a high-value component. ... View more

Need the ability to identify the template assigned to the Composition and change the template within the Modify option on an existing letter as needed. Within the new Chorus Communication product when you add a Composition (letter) you are given the option to select the Template, this option is not available when you try to Modify the Composition. This option would be beneficial if the client chooses to change the font or layout of the Composition. ... View more

Blueprism Interact Forms only supports the upload of one file per field. This will function most of the time if the user is required to only attach one or two files. However, if many supporting documents are required to be uploaded, current workaround is to request user to perform an extra step of archiving the files. As such, it will be good to have forms to be able to upload multiple files at one time, as what other form based solution can do. ... View more

Hi Team, Currently, the Outlook VBO on Digital Exchange only seems to support individual user account mail boxes but does not seem to work on shared mailboxes. Can this feature be added as an enhancement since in past also this issue seems to have been raised multiple times on Community by other users ... View more

The cards in Processor WS must be expanded each time you open a work item. As most work forms are longer than the current default card size, users must resize every single work item they open. Cards should open based upon the size of the form associated with the work so users don't have to manually expand them ... View more

Currently the only way to access Doc Splitter is to use the Action Menu option. As it is often part of the flow within a process, it would be ideal to have the same feature available as a button on the form of a work item ... View more

Client has a need to split a doc and create several separate docs from one doc, then create a specific work item for each of the new docs. Currently you must select the work type for each doc created. It would be nice to be able to designate the work type name to be created that would apply to all. For example, if a doc is split into ten new docs, and i want all ten to have a new work item created called INVOICE, I can select that work type once, and ten items are created, each with one of the ten source attached. ... View more

SS&C Corporate Policy dictates that email accounts used by applications (such as Capture) must only be accessed by a Domain Service Account vs directly being accessed by the email account username and password.  SS&C has asked the BPO to implement this with Capture by 2023.    The pursuit of this ask for SS&C is twofold:   One:  It is more secure and provides a better audit policy to have a single service account that can access multiple mailboxes rather than multiple active domain accounts needed to support each account individually.   Two:  As SS&C and more clients move to using Microsoft Exchange Online, the ability to have a single licensed user (the service account) able to access multiple mailboxes results in reduced costs for Office365/Exchange Online licensing fees.     Currently Capture does not support using a single account to access multiple mailboxes.  The login and email address are 1:1.  This enhancement requests is asking for a development change to Chorus Capture to allow a single login the ability to access multiple mailboxes.     ... View more

Focus on modernization of peripherals piece-meal (Fax, AFT) toward API calls Hosting spends a lot of time on AFT, IR, Fax Get rid of AFT server --> write directly to data store Consolidate IR, CV, DocSplitter ... View more

Remove the need for sessions and session replication and make the application server stateless. ... View more

TA Portal Quality screen needs better formatting. Error Code Selections should be a list box or Check boxes with multiple columns. Also allowing for descriptions to be added to Errors to display so users can intuitively select the appropriate codes not leverage an outside reference. Here’s an example of how bad it looks because we have screen-field level error codes ... View more

Custom Searches in portal that do not require manual building of Stored Procedures. Use Case: As we look to move groups to AWD Portal, the smaller outlying groups they have custom processes that leverage specific Lookups through Viewstation that are not available by default in Portal. Historically creating Stored Procedures has been difficult and there is little to no support from Customer Care, unless you want to enter a Professional Services engagement. ... View more

Automatic data packaging for TA / TRAC APIs – I think this one was already on the roadmap, but AWD so format the data in the exact way the APIs need it.  We should not need to manipulate the data for the APIs. ... View more

Communication/notification tool that provides insight to shareholders/representatives on the status of work – this could be integration between TA/AWD and other CRM tools, etc. This would help reduce status inquiries to Contact Centers, potentially address NIGO work more quickly, and share information across internal departments as appropriate, etc. ... View more

It would be nice to have a Predictor (i.e. which will give a drop down of Options containing the eligible LOB field/Variable – for Example If we type ‘RO’ It should give the Variables/LOB fields which start with that).  This would be very beneficial when developing as we have to currently wade through the complete list of LOB fields/Variables/Inputs/outputs to map what we need. ... View more

Allow security to be driven by Work Step in a Process – When defining a process, it is very easy for management to see the user tasks, and think in terms of ‘who should work items in that step.’ It would be very beneficial if work types associated to processes were governed by a security paradigm that was based on the step, as opposed to BA/WT/STAT/QUEUE ... View more

On premise option for customers or availability of SaaS service in more regions (EMEA, Asia etc..) ... View more