Unretiring a schedule as per current model requires create Schedule permission. in our scenario , we have separate teams for management and operations . So it is better to have a separate unretire schedule permission where operations can just retire or unretire based on business needs without updating the schedule. Thanks. ... View more

I'm in the process of re-building forms and migrating from thoughtonomy to interact. Through the design and build stage, i can't find a way to stop submissions. For example in the Thoughtonomy platform, we would have a radio button with 4 options, 2 of which we would continue with the form/journey and 2 of which would indicate that not enough information is available. If these 2 options were selected a 'text paragraph' would be presented with some help text guiding the agent in the right direction. We would also have a 'mandatory' field with its role set to hidden and another rule basically saying that if the 2 incorrect options are selected the mandatory field becomes mandatory (although still hidden). This would stop the agent submitting the case however i'm unable to replicate this in interact, as any time a field is made mandatory it becomes visible. Can a status be introduced where the rules do not override the initial state allowing us to stop submission and reduce exceptions? ... View more

I've seen an issue within interact where a radio button or select drop down with multiple choice selections and has different rules associated to each selection, the rules are not dynamic if an incorrect selection is chosen but then corrected.  For examples  What are of the country do you live? South East South West  North East  North West If South East was selected incorrectly and South West was then selected both the rules associated to each selection would appear. This means agents are having to refresh forms to avoid mistakes leading to higher handling times and issues with engagement. ... View more

When a front end user is completing a form, they have to tab/click out of a field they are completing to enable rules to kick in. For example a lot of my forms have their fields 'initial state' set to hidden, so only 1 filed is present at a time, but to have the next field appear an agent would need to click out of it or Tab to allow the rule to 'kick-in'.  We've come across examples of agents pressing enter which allows the submission of the form, even with subsequent filed to complete which will ultimately  lead to a high level of exceptions if this can not be rectified. ... View more

This is functionality that exists in Legacy Processor workspace and would be very helpful to add to Modern Processor workspace.  Currently, all columns in the history have the same width and the width cannot be adjusted.  This is a challenge because the Comments column can have lengthy test, which is very hard to read if only a couple words can fit on each line.  We should be able to adjust the column width and the system to remember preferred column width.  Also, the Comments column should default to being wider than the other columns. ... View more

Clients looking to retire KE/ST need the ability to change the queue without making a status change. It’s very common to have an intake step start in a process to classify the work, resulting in a work type change that is in an existing workflow.  Clients cannot retire KE and ST until we can solve for this gap with interoperability.  https://confluence.ssnc-corp.cloud/pages/viewpage.action?pageId=606807093 ... View more

Ability to configure the Quick Search (LKQSRCH) within an automated service or presentation flow using the base line web service called AWDProcessingService - lookupObjects operation.  This is a ticket submitted by Nationwide - CS0013505.   This search writes a sql query when you enter data on the Search screen.  This is different from the other searches which can be configured using the lookupObjects operation. An enhancement is necessary to be able to configure this call successfully. Please enhance to support this search using a web call within the Design studio. ... View more

Solution: Please add support for teams that are able to access the tickets that were created by all members of the team. This will make it much more easier to collaborate during the daily supporting tasks. Background: Currently only the opener of a ticket is able to access and work with his own tickets. Using the Cc option is limited and unreliable. Cc can only be added after creation of a ticket. And Cc does not work every time (for unknown reason). And attachments or embedded screenshots will get lost in most cases. All this makes it much more complicated to collaborate during daily supporting tasks. ... View more

Text annotations that are applied to any model do not save and must be re-entered when an update is completed to a design model.  This has been happening since 20.x release.  A support ticket was opened to address, but nothing has ever been done to fix. ... View more

Using 7.0.0 - Unlock All Processes currently loses all unsaved code changes for all other developers.  Providing a Warning message would greatly reduce the chances of lost code changes.  Restricting the Unlock All Processes functionality to Administrators would also be an effective solution to this problem. ... View more

Sometimes we need to search a lot of items in a queue to set as an exception or to change the deferral date and is quite sweaty to do only one search at a time. There could be a way to search for more than one, for example, searching item keys between semicolons (;) or quotes("). ... View more

Current version of Decipher v2.1 has a weak point in limiting the Decipher's user password field up to 20 chars. In current days, by using cloud resources and some automation - it is possible to brute force passwords. It would be nice to have at least 64 chars limitation if any limitation is needed at all. ... View more

In our Decipher implementation, we have different use cases - some of these need class verification enabled and some do not. Currently, enabling/ disabling class verification will allow/ skip class verify for all of the batch types. Please enable new setting in batch type settings as Automatically skip Class Verify”.  ... View more

In our shop, when we are ready with a process adjustment, we do the 4i check and the 'Process Comparison' window helps us with that. After the approved 4i check we can deploy the changes to production. This time, I got a change count exceeding 300 and spread all over the place. At that point the 'Process Comparison' window becomes less useful, if not useless. This has happened before when doing major overhaul on a process stretched over longer time. In these cases, instead of the compare window, it would be much more helpful to present the differences in a report, say XL or CSV. I can then filter and highlight the relevant changes and present only these in the 4i meeting. Happy coding! ---------------- Paul Sweden ... View more

This would help reduce the number of Environment Variables and help collapse / consolidate numerous environment variables into one single Environment Variable name which makes management / use of these a lot easier/efficient. ... View more

  Secure Active Directory queries using gMSAs instead of password-secured service accounts Since 7.1 the only option for querying active directory domains that require authentication other than the account running BP Server is to provide the details of a service account in the Active Directory Domains configuration section in Sign-on settings Our security policy requires that password-secured accounts have passwords that expire daily.  This is unmanageable in 7.1 as it would require us to update the stored passwords in Blue Prism immediately after the passwords have changed Ideally, we would be able to secure the Active Directory queries with a gMSA Also, add an option to create gMSA user. Currently when we try to add AD user it only list/search the AD accounts, it is not searching the Managed Service account (MSA/gMSA).  -- Get-ADSServiceAccount This will help to run the runtime as gMSA account. ... View more

With resource pools, it is not possible to execute all tasks of a scheduler on the same resource. Example: We have 3 resources in a resource pool (VM1, VM2, VM3). When I create a scheduler, I always have 3 tasks (I am sure this is the case for many customers): - Windows login - process - Windows logout If I now run a scheduler on the resource pool, the following happens: The login process logs into VM1. The actual process is trying to run on VM2. The logout process tries to log out on VM3. We want all tasks from a scheduler to run on the same resource in the resource pool. This is important because of security reasons. We have set it up in such a way that each process has its own Windows user, which has limited access rights to directories etc. ... View more

As we find it in the studio, a filter in the control room is very important and urgent to be implemented. We lost a lot of time for any intervention in the control room il there is a lot of bots implemented. It's very surprising that such functionality isn't present yet ... View more

There are no data visualization tools to help process all the values in the table. In our tables, we normally have hundreds of rows of data and it is tedious to look through all of it without a general idea of the data we have. Hence, we would like to suggest a starting point which is to introduce simple charts and graphs into Interact.  ... View more